Reference

Privacy Policy For Your esse55 Account

The esse55 Privacy Policy explains how we collect, use and protect the details connected with your account, including phone verification, login activity and wallet records.

Account dataWallet recordsCookie choicesAccess requests

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Know How Your Account Details Move

esse55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the information you provide when creating an account, confirming your phone number, signing in, contacting support or checking a wallet transaction. We use those details to operate account access, investigate payment status and protect the account from unauthorised activity. DANA, OVO, GoPay

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and QRIS references may appear in payment records, while bank transfer or virtual account details can be needed for reconciliation. We do not use this page to change your account terms. Access depends on local law, and where local law permits, you can ask what data
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we hold, request a correction or raise a concern through our support channels. We may retain records for security, dispute handling and legal duties, then remove or anonymise them when they are no longer needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK OUR SUPPORT TEAM

Get Help With A Privacy Request

A clear contact route helps you act on the Privacy Policy without searching through the lobby. Send your question through the account support channel and include the phone number or email linked to your profile, but never send a password or wallet PIN. We check the request against account details before discussing private records. Our team handles login, payment-status and data-access questions together, so a stalled DANA receipt or a correction request can follow one traceable path.

Team online

Account support

Use the support route from your signed-in account when you need a copy of your personal data, a correction to your phone details or help understanding a Privacy Policy choice. We verify ownership before sharing account-specific material.

Wallet record help

If a QRIS, OVO or GoPay entry looks unfamiliar, send the transaction reference and approximate time through support. We compare the record with your account activity and explain which details we can amend or retain.

Access questions

When you cannot sign in to submit a request, tell us the email or phone route attached to the account and the device path you used. We can guide identity checks without asking you to reveal a password.

HOW WE HANDLE DATA

Privacy Choices That Stay Near Your Account

We treat the Privacy Policy as part of the account path rather than a page you need to decode after a problem.

Collection points

We collect details when you open an account, complete phone verification, sign in, contact support or submit a wallet action. The Privacy Policy links each collection point to an operating reason instead of treating every detail as general profile data.

Account protection

Phone verification and sign-in records help us check that a request comes from the account holder. If activity looks unusual, we may ask for another account check before changing contact details or discussing payment history.

Cookies and devices

Cookies can remember a session and selected preferences across the mobile browser path. We do not require a separate app for this policy access. Clearing cookies may sign you out, so keep your recovery phone or email available.

Payment matching

DANA, QRIS, bank transfer and virtual account references help us match a cashier event with the correct account. We use the reference to investigate status and disputes, not as a reason to request your wallet PIN.

Retention timing

We keep account, support and transaction records only for as long as needed for account operation, security checks, disputes or legal duties. After that period, we delete or anonymise them where the record no longer has a valid purpose.

Your request route

You can ask what personal data we hold, request a correction or question a processing purpose through support. Include enough account detail for us to locate the record, while leaving passwords, PINs and full payment credentials out of your message.

Answers About Your Privacy Policy

These Privacy Policy answers cover the searches we hear most often from people preparing to open or use an esse55 account in Indonesia. They explain which account details matter, how wallet references are handled and how you can contact us. If your situation does not fit these answers, use the support route from your account and describe the specific record or request.

The esse55 Privacy Policy covers account details, phone verification, sign-in activity, support messages, cookie preferences and payment references. It explains why we use each type of data, how we protect it, how long we may retain it and how you can ask about access or correction.

We use your phone number to create and protect account access, complete the required verification step and help recover the correct profile. We may compare it with a support request before discussing private records. Do not send a verification code or password in a message.

Yes. The Privacy Policy includes payment references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. We use these references to match a transaction event, check a disputed status and keep an accurate account record without asking for your wallet PIN.

Send a request through account support and state whether you want access, correction or clarification. Add the phone number or email linked to your profile so we can locate the record. We verify account ownership first and respond according to local requirements and available records.

You can ask us to delete personal data through support where local law permits. Some records may need to remain for account security, payment disputes or legal duties. We will explain which material can be removed, which must remain and when the remaining record is due for review.

Cookies can keep your sign-in session and selected preferences available in a mobile browser. You can clear or restrict them through browser settings, but that may sign you out or affect policy-choice storage. Keep your recovery phone or email ready before changing those settings.

Contact account support with the payment rail, transaction reference and approximate time, such as a QRIS or GoPay entry. Do not include a PIN, password or full wallet credential. We compare the reference with account activity, explain the result and record the concern for follow-up.

Privacy Policy For Your esse55 Account

Get Help With A Privacy Request

Account support

Wallet record help

Access questions

Privacy Choices That Stay Near Your Account

Collection points

Account protection

Cookies and devices

Payment matching

Retention timing

Your request route

Answers About Your Privacy Policy

01 What does the esse55 Privacy Policy cover?

02 Why does esse55 need my phone number?

03 Does the Privacy Policy include DANA and QRIS records?

04 How can I request a copy or correction of my data?

05 Can I ask esse55 to delete my personal data?

06 How do cookies affect Privacy Policy choices on mobile?

07 Who should I contact about an unfamiliar wallet record?

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